Customer Service is…
Today, I helped out with the Taiwan Products Day in San Gabriel, CA. It was a great learning experience and one of the first times I helped out with a large scale event. Customer service was incredibly important and I found it amazing to help people. With a winning smile and great patience, it was amazing to see how easy it is to make someone feel comfortable. I enjoyed solving problems as well. One of the vendors could not find her package at all and it was essential for her meetings with her buyers today. (Hooray Google!), after obtaining her tracking number and the logistics company, I was able to track her package. We found that it was delivered safely to the hotel and was misplaced somewhere. With the help of the friendly hotel staff, we were able to locate her parcel and deliver it to her before the event began. It may sound simple, but helping a nervous vendor feel comfortable and ready for her meetings was a great feeling. I began to understand …