All posts tagged: Service

Short Post: Mindfulness

Mindfulness, it is a quality that is hardly seen in people today. We are all consumed by instant gratification, the so-called freedom as we are liberated to chase whatever our short attention spans dictate. We are influenced by the idea of “personal brands”; we are dominated by a desire to foster a certain type of “public image”. We become more concerned about what others think of us instead of just being who we are. We lost that ability to be happy for ourselves and to bring happiness to others. Mindfulness runs against all of that. It is a compassionate and empathetic act that comes through self-less giving. When we are mindful, we are not taking from others. We are making the world around us the subject matter. It is when we are able to see the world from another person’s eyes. It is when we try to walk a mile in someone else’s shoes. We too often judge others quickly without truly understanding who they are and where they come from. We forget that everyone has …

Customer Service is…

Today, I helped out with the Taiwan Products Day in San Gabriel, CA. It was a great learning experience and one of the first times I helped out with a large scale event. Customer service was incredibly important and I found it amazing to help people. With a winning smile and great patience, it was amazing to see how easy it is to make someone feel comfortable. I enjoyed solving problems as well. One of the vendors could not find her package at all and it was essential for her meetings with her buyers today. (Hooray Google!), after obtaining her tracking number and the logistics company, I was able to track her package. We found that it was delivered safely to the hotel and was misplaced somewhere. With the help of the friendly hotel staff, we were able to locate her parcel and deliver it to her before the event began. It may sound simple, but helping a nervous vendor feel comfortable and ready for her meetings was a great feeling. I began to understand …